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Customer Service
Assistance
Please provide us with the following information to support you with your request
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*
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*
1.
PO or quotation number
1. PO or quotation number
*
2.
Delivery date
2. Delivery date
*
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3.
Installation date
3. Installation date
*
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1930
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1928
1927
1926
1925
1924
1923
1922
1921
1920
4.
Issue is related to
4. Issue is related to
*
Glass
Aluminum
Hardware
Measurements
Operability
Paint finish
Shipping
Stickers
Other
Other Issue
Select the type of stickers
FBC
NOA
NFRC
5.
Affected mark (s) and systems
mark zone 1
Mark
ES Serie
Quantity
mark zone 2
Mark
ES Serie
Quantity
mark zone 3
Mark
ES Serie
Quantity
mark zone 4
Mark
ES Serie
Quantity
parte 2
6.
Location of the issue within the system
6. Location of the issue within the system
*
7.
Brief description of the issue ( attach picture and video as an evidence )
7. Brief description of the issue
*
Attach an image
*
Drop files here or
Accepted file types: jpg, png.
Max. 5 pictures of 2MB each
Share your video URL, in any service of your preference. Google Drive, WeTransfer or YouTube
8.
Has your installation team tried to resolve the issue on site?
8. Has your installation team tried to resolve the issue on site?
*
Yes
No
Please describe their findings and the work performed.
9.
Address
Street
*
Building name
*
Apt or Suite number
*
City
*
State
*
Zip Code
*
Type of address
*
Residential property
Commercial property
10.
Contact person on site
Contact person on site name
*
Contact person on site phone
*
11.
Unit access
11. Unit access
*
Interior access
Exterior access
Both
12.
This property is
12. This property is
*
Inhabited
Furnished
habbeas data
*
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